Refund policy
Free returns
Returns are free. Email us before you send anything back: you'll get the return address and instructions, and we cover the return shipping cost.
90-day money-back guarantee
If you or your child aren't happy with Hidden Patterns for any reason, you can return it within 90 days of delivery and get your money back. Email info@wiseesupports.com with your order number to start a return.
UK customers: 14-day right to cancel
If you live in the United Kingdom you also have a legal right to cancel your order within 14 days of the day you receive it, without giving a reason. Tell us before the period ends, for example by email to info@wiseesupports.com, and send the item back within 14 days after telling us.
Australian customers: your consumer guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Your refund
- We refund the full price, including the original shipping cost, within 14 days of receiving the returned item or proof that you've sent it.
- The refund goes back to the payment method you used, at no extra cost to you.
- Please return the item in reasonable condition. If an item has been damaged by handling beyond what's needed to try it, we may reduce the refund by the loss in value, where the law allows.
Damaged or wrong item
If your order arrives damaged, faulty or isn't what you ordered, email info@wiseesupports.com with your order number and a photo, and we'll send a replacement or refund you in full. Your statutory rights are not affected by this policy.
Contact
WISEECOM AB (company registration number 559585-3358, Sweden), info@wiseesupports.com